What is a Business Process?
Real-life examples for introduction for processes
What is Business Process Implementation
Importance of Business Processes – structured/unstructured
The role of the Business Analyst /Requirement Engineer, Interview
Activity Diagrams, Use Case Diagrams, Class Diagrams, Data Flow Diagrams
1. Introduction, History
Business Process Maturity Model
2. Management Information Systems
Characteristics and Value of Information
Types of Management Information Systems
3. Process Design Evaluation
Understanding the concept of Value in BPM, Towards a generic framework
How to align BPM to Profitability Thinking
Levels of measurement
Essential Components of the Calculation, Real World examples
4. Process Execution Evaluation
How to evaluate a running process?
How to find the right measures?
What is performance measurement? Most common approaches